Warranty & Returns

Warranty

Changed plans and had to cancel your trip? Ordered the wrong phone? We're travelers too so we fully understand.

Planetomni offers a 100% refund of the full value of the original transaction (excluding shipping costs) if the phone and/or SIM card is returned successfully to a Planetomni.com office unused with all components and original packaging within 7 days of the receipt of the package.

Planetomni also offers a warranty on defective phones and SIM cards, and will replace them if they become defective, and are reported to customer service as defective, within the warranty period. The warranty period is 6 months from purchase for phones, and 90 days from purchase for SIM cards.

Read our full Returns Policy in the Terms of Use Section 5.0 for further details. Planetomni does not provide refunds of shipping costs or credit card charges for calling time that has been partially used.

Return an Item

If an item you ordered from Planetomni does not meet your expectations or you do not need it any more, you can mail it back to us and we will process the return.

To return an item:

1. Contact Planetomni Customer Service by phone or email within seven (7) working days from the date on which you received your package for a full refund, or within the warranty period of your model of phone for replacements, and let the Customer Service representative know you wish to return an item.
2. You will be allocated a 'Return Number' by Customer Service – please return your package quoting this number. Planetomni reserves the right to not refund packages or provide replacements for items returned without the return number.
3. Repack the product in its original packaging, along with all components, manuals, documentation and other accessories provided by the manufacturer, and including your name and return number. Place the packaged product in a protective outer box.
4. Send the package to the address designated by the Customer Service Representative within 30 days of being allocated a Return Number for full refunds, or within 30 days of the end of the warranty period for replacements. Planetomni reserves the right to not refund packages or provide replacements for items returned outside these periods.
5. After we receive and process your returned item, you will either receive credit or a replacement item. If a returned used item is found to be in working order, it will be sent back to you at no charge. Gift returns are credited to the original purchaser’s credit card. If you are approved for a refund, it will appear on your next credit card statement.

The return process can take 2 to 3 weeks.

Planetomni does not provide refunds of shipping costs or credit card charges for calling time that has been partially used. You will have to pay for the shipping of the return to the designated Planetomni.com office address in the United States, United Kingdom or Australia. Planetomni reserves the right to not refund packages or provide replacements for items that are incomplete or in a damaged condition.